Frequently asked questions

FAQs

1. How long does it take to receive my custom VR prescription lenses?

The production and shipping times may vary depending on your location and the complexity of your prescription. Typically, it takes about a week for local Singapore orders and up to 2 weeks for international orders.

For updates on your orders, please contact us via WhatsApp at +65 8022 1111 or email us at vroptics.asia@gmail.com.

2. What types of prescriptions can your VR lenses accommodate?

Our VR prescription lenses can accommodate a wide range of prescriptions, including myopia (nearsightedness), astigmatism, hyperopia (farsightedness), and even custom prism lenses. We offer lenses with a prescription range of SPH: +4.00 to -12.00, CYL: 0.00 to -4.00, and AXIS: 1 to 180.

For prism lenses, please contact us via email at vroptics.asia@gmail.com for a custom order.

3. Do your VR prescription lenses offer blue light protection and anti-reflective coating?

Yes, our VR prescription lenses come with blue light filtering technology and anti-reflective coatings. These features help reduce glare, protect your eyes from harmful blue light, and enhance your overall VR experience.

4. What is the shipping process and do you offer international delivery?

We offer fast and reliable shipping both locally in Singapore and to most destinations worldwide.

5. Can I return or exchange my VR prescription lenses if they don't fit or meet my needs?

We offer a satisfaction guarantee and will work with you to resolve any issues. Please contact us at vroptics.asia@gmail.com for assistance with any exchanges or adjustments to your lenses.

Our VR prescription lenses also comes with a warranty of 1 year from the delivery date that covers manufacturing defects and ensures you remain satisfied with our high-quality products.